Refund policy
Return & Refund Policy
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with all original tags, and in its original packaging. Proof of purchase may also be required.
To request a return, please contact us at bobysmitth@gmail.com before sending any item back.
If your return is approved, we will provide you with return instructions and the address to which the item must be sent. Items returned without first requesting a return may not be accepted.
Return shipping costs
Unless the item is defective, damaged, incorrect, or otherwise not in conformity with your order, return shipping costs are the responsibility of the customer.
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible. If the return is accepted for this reason, we will cover the reasonable return shipping costs.
Damaged, defective or incorrect items
Please inspect your order when you receive it. If an item is defective, damaged, or incorrect, contact us promptly at bobysmitth@gmail.com so that we can assess the issue and provide an appropriate solution.
Exceptions
Certain products may not be eligible for return where an exception permitted by applicable consumer law applies, such as clearly personalised or custom-made products.
Please contact us if you have any questions about the eligibility of a specific item.
Exchanges
If you would like a different size or model, please contact us first. The simplest option may be to return the original item and place a new order once the return has been accepted.
European Union right of withdrawal
If your order is delivered to a customer in the European Union, you have a legal right to withdraw from your online purchase within 14 days after receiving the goods, without having to provide a reason, subject to the exceptions provided by applicable law.
This legal right is separate from our voluntary 30-day return policy.
To exercise your right of withdrawal, contact us at bobysmitth@gmail.com or use the electronic withdrawal function available on our store.
Unless we have agreed to cover the cost, you are responsible for the direct cost of returning goods when exercising your right of withdrawal.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
If you have not received your approved refund within a reasonable period, please contact us at bobysmitth@gmail.com.